Refund Policy

Boy Mama Candle Co
Effective Date: January 06, 2026

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We want you to love your candles as much as we love making them! If something isn’t right, here’s how we handle returns and refunds:

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Returns

• Eligibility:

  • Items must be unused, in original packaging, and returned within 30 days of delivery.

  • Due to the nature of our products, used candles cannot be returned.

• Non-Returnable Items:

  • Sale items, custom orders, and gift cards are final sale.

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Damaged or Incorrect Items

• If your order arrives damaged or incorrect, please email us at contact@boymamacandleco.com within 14 days of delivery.

• Include your order number and photos of the item and packaging so we can make it right.

• We’ll send a replacement or issue a refund for the damaged item.

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Refunds

• Once your return is received and inspected, we’ll notify you by email.

• Approved refunds will be processed to your original payment method within 5–7 business days.

• Shipping costs are non-refundable, except in cases of damaged or incorrect items.

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Exchanges

• We do not offer direct exchanges. If you’d like a different item, please return your original purchase (if eligible) and place a new order.

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Shipping for Returns

• Customers are responsible for return shipping costs unless the item was damaged or incorrect.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.

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Questions?

Email us at contact@boymamacandleco.com. We’re happy to help!